Cancellation policy.

Draft guest policy

• Booking payment: 50% of the accommodation charge is payable at the time of booking.
• Final balance: The remaining 50% is due one week before the stay begins.
• Non-refundable amount: The initial 50% booking payment is non-refundable once the booking is confirmed.
• Date changes: Where availability allows, guests may request a date change up to 14 days before the original check-in date.
• Pets: All apartments are pet friendly. Bookings with pets require a refundable £200 pet deposit.
• Pet deposit: The pet deposit is held against additional pet-related cleaning or damage and is returned after checkout where no issues are found.
• Late balance payment: If the final 50% balance is not paid when due, the booking may be cancelled and the initial booking payment retained.
• No-shows: No-shows are treated as late cancellations and are non-refundable.
• Owner cancellation: If the host must cancel due to an unavoidable issue, guests receive a full refund or help finding alternative dates where possible.

This is placeholder wording for presentation purposes only and should be reviewed before being used in live guest contracts.